Adaptive SLA Management along Value Chains for Service Individualization
- Publication Type
- Contribution to conference
- Authors
- Karaenke, P.; Micsik; A.; Kirn, S.
- Year of publication
- 2009
- Published in
- Proceedings of the 1st International Symposium on Service Science (ISSS 2009) (Best Paper Award)
- Page (from - to)
- 217-228
- Conference location
- 23.-25. März 2009, Leipzig
Involved persons
Involved institutions
- Institute of Health Care & Public Management
- Information Systems II
- Faculty of Business, Economics and Social Sciences