Individual End-User Training for Information Systems using Learning Styles

Publication Type

Contribution to conference

Authors

Philipp Melzer, Mareike Schoop

Year of publication

2014

Published in

UK Academy for Information Systems Conference Proceedings 2014. Paper 27

Editor

Laurence Brooks, David Wainwright, David Wastell

ISBN / ISSN / eISSN

978-0-9560272-9-0

Conference name

Annual Conference of the UK Academy of Information Systems (UKAIS)

Conference location

Oxford, UK

Conference date

8.4.-9.4.2014

End-user trainings account for an important part of teaching how to use information systems effectively in practice. This paper examines which individual characteristics and differences between end-users
can be leveraged to improve end-user trainings further. Therefore, relevant literature on end-user
trainings is used to define relationships between individual characteristics (i.e. learning styles) of
trainees and matching training methods. Following a design-based research methodology, two
different end-user trainings are developed in the domain of electronic negotiation support systems to
define and evaluate design principles and theories for individual end-user trainings. The trainings
follow either an exploration-based approach or an instruction-based approach. For the evaluation of
these trainings a general concept implementing a negotiation experiment assessing learning outcomes and acceptance of the target information system is developed and first descriptive results are
presented.