The Role of Communication to Reduce Conflicts in Negotiations and Mediations

Publikations-Art

Kongressbeitrag

Autoren

Johannes Gettinger, Mareike Schoop

Erscheinungsjahr

2016

Veröffentlicht in

Proceedings of the 16th International Conference on Group Decision and Negotiation

Herausgeber

Deepinder S. Bajwa, Sabine Koeszegi, Rudolf Vetschera

Verlag

Western Washingotn University , Bellingham, WA, USA

Seite (von - bis)

63-66

Tagungsname

International Conference on Group Decision and Negotiation (GDN)

Tagungsort

Bellingham, WA, USA

Conflict management employs communication to resolve conflicts; at the same time, communication can be the source of conflicts. In the present research we investigate the role of communication to reduce dimensions of conflict present in electronically supported negotiations and mediations. First tentative results propose that communication quality is a powerful tool to reduce disagreements between parties rooted either in the characteristics of the task, the relationship or both.