The Role of Communication to Reduce Conflicts in Negotiations and Mediations
- Publication Type
- Contribution to conference
- Authors
- Johannes Gettinger, Mareike Schoop
- Year of publication
- 2016
- Published in
- Proceedings of the 16th International Conference on Group Decision and Negotiation
- Editor
- Deepinder S. Bajwa, Sabine Koeszegi, Rudolf Vetschera
- Pubisher
- Western Washingotn University , Bellingham, WA, USA
- Page (from - to)
- 63-66
- Conference name
- International Conference on Group Decision and Negotiation (GDN)
- Conference location
- Bellingham, WA, USA
Conflict management employs communication to resolve conflicts; at the same time, communication can be the source of conflicts. In the present research we investigate the role of communication to reduce dimensions of conflict present in electronically supported negotiations and mediations. First tentative results propose that communication quality is a powerful tool to reduce disagreements between parties rooted either in the characteristics of the task, the relationship or both.
Involved persons
Involved institutions
- Faculty of Business, Economics and Social Sciences
- Information Systems I
- University of Hohenheim
- Institute of Interorganizational Management & Performance