Added value of professional mediation in electronic conflict resolution processes
- Publication Type
- Book chapter
- Authors
- Johannes Gettinger, Alexander Dannenmann, Mareike Schoop
- Year of publication
- 2013
- Published in
- The International Conference on Group Decision and Negotiation
- Page (from - to)
- 78-80
- Conference name
- Group Decision and Negotiation 2013 (GDN)
- Conference location
- Stockholm, Sweden
- Conference date
- 17-21 June 2013
- Keywords
- Entscheidungsprozess, Entscheidungssysteme
Conflicts between dispersed parties are increasingly handled online. Despite the potential of assisted conflict resolution approaches, parties commonly try to resolve conflicts on their own regardless of the complexity and intensity of the conflict. We study the impact of professional mediators interacting with the parties at dispute via an online mediation support system in comparison to traditional online communication on the conflict resolution process. Results of our laboratory experiment indicate that professional mediators equipped with sophisticated support indeed influence substantial aspects of subjective and objective process and outcome dimensions.
Involved persons
Involved institutions
- Information Systems I
- Faculty of Business, Economics and Social Sciences
- Institute of Interorganizational Management & Performance