Complexity versus Flexibility in Negotiation Support Systems

Publication Type
Contribution to conference
Authors
Marc Fernandes, Johannes Gettinger, Philipp Melzer, Mareike Schoop
Year of publication
2014
Published in
Group Decision and Negotiation Conference 2014
Editor
Pascale Zaraté, Guy Camilleri, Daouda Kamissoko, Frédéric Amblard
ISBN / ISSN / eISSN
978-2-917490-27-3
Page (from - to)
100-105
Conference name
Group Decision and Negotiation (GDN)
Conference location
Toulouse, France
Conference date
10.06.2014-13.06.2014
Abstract

This article introduces task-technology fit into the domain of negotiation support systems. According to the process characteristics of negotiations the creation and handling of issues before or during the negotiation is defined representing the flexible but also very complex nature of negotiations. These tasks require systems that match this flexibility albeit being counterbalanced by further complexity. It can be shown that decision support helps negotiators to achieve more efficient objective outcomes and better subjective outcomes especially in flexible negotiations.

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